When you message us on WhatsApp, you reach Kevin or his father directly, not a sales desk.
We keep the team small on purpose. That’s how we manage to reply on WhatsApp in under five minutes and remember most of our guests personally. Every bike and car you rent has passed through one of their hands.
Kevin, Founder & Operations Manager
Kevin is the person on the other end of the WhatsApp chat. He handles booking questions, schedules deliveries and pickups, and runs every part of the day-to-day. Born and raised in Bali, he knows the Uluwatu backroads, the scenic route up to Ubud via Sukawati, and which corners of Padang Padang are safe to park a bike. If it’s your first time in Bali and you need route advice or tips on dodging the Canggu rush hour, Kevin is the one who’ll write back.
Languages: Indonesian (native), English (fluent). He personally handles the majority of bookings from international travellers.
Things Kevin’s guests often ask him for: warung recommendations in Pecatu, help coordinating with police for a minor ticket, or just a quick weather check before heading to Nusa Penida. He treats those as part of the service, not extras.
Kevin’s Father, Co-owner & Quality Control
Co-owner and Kevin’s business partner from day one. He runs the parts of the operation you rarely see: scheduled servicing, tyre-pressure checks before each delivery, and making sure every helmet leaves the office clean. He’s the reason Google reviews keep mentioning that our bikes are “near new” or “in excellent condition.” It’s not luck, he personally inspects every unit before it heads to your villa.
Languages: Indonesian (native), English (basic). If you stop by the Pecatu office in person, he’ll greet you warmly and have your helmet ready.
Why a tiny team is actually a selling point
At a big rental run by a company, you usually chat with a rotating front desk. They might be polite, but they don’t know which bike got serviced yesterday and which one is currently out with a honeymoon group from Germany.
At SMS Rental Bali, if Kevin says the Xmax 250 will arrive at 11 am at your villa in Bingin, he knows exactly which unit that is, who’s bringing it, and when it was last checked. That’s why our guests rarely have to follow up twice on the same thing.
Want to chat right now? Message Kevin on WhatsApp, replies usually land in under 5 minutes during opening hours (08:00-17:00 WITA).
